Refund policy

At Dailey Grace, we fully stand behind our work and production capabilities. The satisfaction of the end user with the final printed/embroidered product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order) or pre production samples ($50 for each color printed or each screen set up) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.  All orders placed online or in person are custom orders. Custom made items are not able to be returned, exchanged, or refunded. All sales are final. 

If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Manager immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee. Dailey Grace LLC will strive to fulfilling every order by the in-hands date, however we will not be liable for any production delays caused by shipping and logistical factors.