FAQs
What is Dailey Grace?
Dailey Grace is a professional screenprinting and embroidery business specializing in custom apparel and promotional items. We pride ourselves on delivering high-quality, personalized products to meet the needs of individuals, businesses, and organizations.
What is the difference between screen-printing and embroidery?
Screenprinting uses ink applied through a stencil to create designs on fabric, making it ideal for large, colorful designs. Embroidery involves stitching threads directly onto fabric, perfect for logos or text on durable items like polo shirts, hats, and bags.
What is the difference between digital printing and screenprinting?
Digital printing (DTG) applies ink directly to fabric using a specialized printer, making it ideal for small orders or highly detailed, multi-color designs. Screenprinting is more cost-effective for large orders (over 150 units) but requires individual stencils for each color.
Unless your order is above 150 units and less than 3 colors, we will recommend and default to digital printing. Please reach out directly with your printing needs/desires. We also offer puff printing and other methods as well.
Is there a minimum order quantity (MOQ) at Dailey Grace?
Yes, Our MOQ's are on the basis of each design/garment chosen.
Screen Printing: 50 Piece Minimum
Embroidery: 3 Piece Minimum
DTF Printing: 12 Piece Minimum
What is the turnaround time for my order?
Our standard turnaround time is 7-10 business days after final design approval and payment. Larger or more complex orders may require additional time. Rush orders are available upon request.
Our Rush Order pricing is as follows:
7 day rush – plus 15% of total
5 day rush – plus 25% of total
3 day rush – plus 50% of total
2 day rush – plus 100% of total
Please refer to our terms of use, delivery policy, and reach out to us with timeline expectancies andrew@daileygrace.org
Can I provide my own items for printing/embroidery?
Do you offer rush orders?
Yes, we offer rush orders for an additional fee noted below:
7 day rush – plus 15% of total
5 day rush – plus 25% of total
3 day rush – plus 50% of total
2 day rush – plus 100% of total
Contact us to discuss your timeline, and we’ll do our best to accommodate your needs. Please note that we do not ensure a guaranteed in-hands date. Refer to our Terms and Conditions, Delivery Policy, and Refund Policy for additional information.
What file format should I provide for my design?
We prefer vector files such as AI, EPS, or PDF. High-resolution PNG or JPEG files are also acceptable. Additional charges may apply for file adjustments or design conversions.
Can I get a sample before I order?
Yes, we highly encourage sampling ahead of your bulk order. Sampling typically adds additional costs regarded to setup/preparation and shipping. Sampling may add to the overall turnaround time, so please factor this into your planning.
What are my payment options?
We accept major credit/debit cards, PayPal, and bank transfers. Payment is due in full prior to production
Can I pick up my order instead of having it shipped?
Yes, local customers can pick up their orders from our facility. Select the “pickup” option at checkout, and we’ll notify you when your order is ready.
What happens after I place my order?
Once your order is placed, you’ll receive a proof of your design for approval. After approval, your order enters production. We’ll notify you when it’s shipped or ready for pickup.
Can you match specific colors (e.g., Pantone matching)?
Yes, we offer Pantone color matching for digital printing to ensure your designs are consistent with your branding.
Custom Embroidery thread can be ordered within a few standard deviations of your HEX/Pantone code. Please note this typically takes a few days for arrival and will add to your order timeline.
For screenprinting, our experts will create ink mixtures based on your pantone/hex color. We strive to replicate your colors as accurately as possible, however deviations may arise. We recommend sampling your color in advance to ensure accuracy.
What is the return/exchange policy for custom orders?
At Dailey Grace, we fully stand behind our work and production capabilities. The satisfaction of the end user with the final printed/embroidered product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order) or pre production samples ($50 for each color printed or each screen set up) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity. All orders placed online or in person are custom orders. Custom made items are not able to be returned, exchanged, or refunded. All sales are final.
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Manager immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee. Dailey Grace LLC will strive to fulfilling every order by the in-hands date, however we will not be liable for any production delays caused by shipping and logistical factors.